Privacy Policy

Last updated: August 10, 2026

Tech Detective LLC ("we," "us," or "our") is a managed IT services provider based in Sagle, Idaho. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. By contacting us, using our website, or opting into text message communications, you agree to the practices described here.

1. Information We Collect

We collect information you provide directly to us, including:

• Name, business name, phone number, and email address (when you fill out a contact form, book a consultation, or call us)
• Mobile phone number and opt-in consent if you choose to receive text messages from us
• General information about your business IT needs or issues, shared during consultations or support requests

We also collect limited technical information automatically when you visit our website, such as your browser type, pages visited, and approximate location (city/region level), through standard web server logs.

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and schedule consultations
• Deliver IT services and support you have requested
• Send appointment reminders, service updates, and follow-up communications
• Send SMS text messages if you have opted in (see Section 4 below)
• Improve how we communicate and operate our business

3. How We Share Your Information

We do not sell your personal information. We do not share your information with third parties for marketing purposes. We may share information only in these limited circumstances:

• Service providers: We use tools such as scheduling software (Calendly) and SMS platforms (Vumber) to operate our business. These providers have their own privacy policies and access only the data necessary to perform their services.
• Legal requirements: We may disclose information if required to do so by law or in response to a valid legal process.

4. Text Message (SMS) Communications

If you provide your mobile number and consent to receive text messages from Tech Detective LLC, you agree to receive SMS communications from us. These may include appointment reminders, consultation follow-ups, service updates, and responses to your inquiries.

Message frequency varies. Message and data rates may apply depending on your mobile carrier plan.

You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us at sean@techdetectivellc.com. See our full SMS Texting Policy for details.

5. Data Retention

We retain your information for as long as is necessary to provide services to you and maintain our business records. If you ask us to delete your information, we will do so unless we are required by law to retain it.

6. Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. However, no method of electronic transmission or storage is 100% secure.

7. Children's Privacy

Our services are directed to businesses, not individuals under the age of 18. We do not knowingly collect personal information from minors.

8. Your Rights

You may request to access, correct, or delete the personal information we hold about you at any time by contacting us at sean@techdetectivellc.com or by calling (888) 404-7707.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated date at the top of this page reflects when changes were last made. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: sean@techdetectivellc.com
• Phone: (888) 404-7707
• Mailing address: Tech Detective LLC, Sagle, Idaho