This page describes the specific types of SMS text messages that Tech Detective LLC may send to individuals who have opted in to our text messaging program. We use Vumber as our SMS platform. All messages originate from our business phone number.
We only send messages that are relevant to your relationship with us. We do not send spam, unsolicited promotions, or bulk marketing blasts.
Appointment Reminders
Sent before a scheduled consultation or on-site service call to confirm the date, time, and any preparation needed.
Example
Hi [Name], this is Sean at Tech Detective. Reminder: we have a consultation scheduled for tomorrow, Tuesday at 10am. Reply to confirm or reschedule. (888) 404-7707
Booking Confirmations
Sent immediately after a consultation or service appointment is booked to confirm the details.
Example
Hi [Name], your free IT consultation with Tech Detective is confirmed for Thursday, Aug 14 at 2pm. Questions? Call or text (888) 404-7707. Reply STOP to opt out.
Consultation Follow-Ups
Sent after a consultation or introductory call to share a summary, next steps, or a quote.
Example
Hi [Name], great talking with you today. I'm sending over a summary of what we discussed and a flat-rate quote to your email. Let me know if you have questions. Sean, Tech Detective.
Service and Support Updates
Sent during or after an active service engagement to share status updates, completion notices, or action items for the client.
Example
Hi [Name], update: I've finished setting up the backup system. Everything is running. I'll send a full summary by email. Let me know if anything comes up. Sean, Tech Detective.
Responses to Inbound Inquiries
Sent in reply to a text, call, or form submission you initiated, to acknowledge your inquiry and provide next steps.
Example
Hi [Name], got your message. I'd be happy to help with your network issue. Are you available for a quick call this week? Sean at Tech Detective, (888) 404-7707.
Renewal and Maintenance Reminders
Sent to active managed IT clients as a heads-up about upcoming plan renewals, scheduled maintenance windows, or required action items.
Example
Hi [Name], heads up: your managed IT plan renews next month. I'll reach out this week to review everything. No action needed yet. Sean, Tech Detective.
Opt-In Confirmation
Sent once when you first opt in to confirm your enrollment and provide opt-out instructions.
Example
Tech Detective LLC: You're opted in to receive text updates from Sean. Msg & data rates may apply. Reply STOP to opt out anytime, HELP for help. techdetective.co
Opt-Out Confirmation
Sent once when you reply STOP, confirming you have been removed and will receive no further messages.
Example
Tech Detective LLC: You've been unsubscribed and will receive no further texts. To re-subscribe, reply START. Questions? Call (888) 404-7707 or email sean@techdetectivellc.com.
HELP Response
Sent automatically when you reply HELP to any message.
Example
Tech Detective LLC: For help, call (888) 404-7707 or email sean@techdetectivellc.com. SMS policy: techdetective.co/sms-policy.html. Reply STOP to opt out. Msg & data rates may apply.